The problems of your clients should be the problem of your customer support agents. They are also much harder to measure and evaluate. Find More Articles Related With Customer Service At Http Www Flicmedia Co Uk Blog Customer Service Training Business Psychology Work Etiquette Automatic Resumes in Just a Few Clicks. . Important customer service skills include. Ad Top Skills and Abilities to Look for in Call Center Professionals. Soft skills include attitude communication creative thinking work ethic teamwork networking decision making. THE IMPORTANCE OF EXCELLENT CUSTOMER SERVICE A review of basic skills needed to succeed in an agencys crucial service role. Assuming people responded with an. When dealing with customers it is crucial you have the ability to communicate your thoughts and the required. Whatever course an agency owner. To sharpen your customer service skills in this area consider the following